Privacy Policy

Privacy Policy

Effective Date: 31/08/2026

At IQEC, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, submit an application, use our services, or interact with our digital platforms.

1. Information We Collect

We may collect information including:

• Full name and contact details
• Email address and telephone number
• Address and location details
• Organisation or Training Centre information
• Registration and identification details
• Academic and professional information
• Application and accreditation information
• Documents submitted for verification or evaluation
• Examination, assessment, certification, and credential information
• Payment and transaction information
• Website usage and technical information

We only collect information that is reasonably required for the provision and administration of our services.

2. How We Use Your Information

Your information may be used to:

• Process applications and registrations
• Conduct verification and evaluation
• Manage Training Partners and Training Centres
• Provide accreditation and certification services
• Conduct examinations and assessments
• Issue and verify certificates, badges, and digital credentials
• Communicate with applicants, learners, and partners
• Provide customer and technical support
• Maintain appropriate academic and administrative records
• Improve our services, platforms, and user experience
• Meet applicable legal, regulatory, and contractual obligations
• Prevent fraud, misuse, or unauthorised activity

3. Information Sharing

We do not sell or rent personal information.

Information may be shared with authorised service providers, verification partners, technology providers, or other relevant parties where necessary to deliver our services, process applications, maintain our systems, or comply with legal obligations.

Where appropriate, we take reasonable steps to ensure that third parties handle personal information securely and only for authorised purposes.

4. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate academic and certification records, resolve disputes, and meet legal or regulatory requirements.

6. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience.

You may be able to manage or disable cookies through your browser settings. Certain website functions may be affected if cookies are disabled.

7. Your Privacy Rights

Subject to applicable law, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Request restriction of certain processing
• Object to certain uses of your information
• Request transfer of your information where applicable
• Withdraw consent where processing is based on consent

Requests may be submitted using the contact details provided below.

8. Children's Information

Our services are not intended to knowingly collect personal information from children without appropriate consent or lawful basis. Where necessary, appropriate safeguards will be applied in accordance with applicable law.

9. Third-Party Links

Our website may contain links to third-party websites or services. IQEC is not responsible for the privacy practices or content of external websites. We recommend reviewing their respective privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or operational practices.

The updated version will be published on this page with the revised effective date.